Terms of return and exchange.
Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer.
Return conditions for goods of proper quality.
Return and exchange of goods of proper quality is carried out within 14 days from the date of order confirmation at the expense of the buyer
In case of receipt of goods of proper quality, the Client can return the goods by contacting the manager by phone and informing about the desire to return due to non-compliance with expectations.
The goods to be returned must be of proper quality, namely:
- no traces of use by the consumer: scratches, chips, abrasions, stains, odor, etc.
- preserved and undamaged product packaging,
- all labels and factory markings are preserved,
- preserved consumer qualities of the goods,
- complete set,
- no mechanical damage,
- no traces of use.
The return is carried out by the Nova Poshta delivery service at the transport company's rates at the expense of the buyer (Dnipro city, Nova Poshta branch N°46, recipient - Cherechecha Sofia Gennadiyevna) 380959037796
The refund is made by agreement between the Client and the Seller
- transfer of funds to the account from which the order was paid after receiving and checking the shipment within 1-3 business days from the moment of receiving the returned goods
Return conditions for goods of inadequate quality.
In the event that the Client receives and discovers that the goods are of inadequate quality due to non-compliance with expectations, the Client can contact the manager by phone number +380734704891 and inform about the desire to replace or return the goods.
Individually resolve the issue:
- if the product is found to be of inadequate quality, the Client has the right to request a discount on the product in the amount of up to 10%,
- if the product has defects that cannot be repaired, the Client may request a replacement of the product or a refund.
Notification of receipt of the product of inadequate quality must be made within the first 24 hours after receipt of the product by the Client by phone call, message in the bevel.heels Instagram direct, or in the Telegram messenger, at the phone number specified on the website.
Products that are not subject to exchange or return.
According to the Law "On Protection of Consumer Rights", the company may refuse the consumer the exchange and return of goods of adequate quality if they belong to the categories specified in the current List of non-food products of adequate quality, not subject to return and exchange.